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Privacy Policy WNS

1. Introduction

Welcome to White Noise Academy, a unit of White Noise Services Pvt. Ltd., headquartered at:

6th Floor, Brigade Towers, Financial District, Hyderabad – 500032, Telangana, India

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our websites, programs, and services, including but not limited to:

  • whitenoiseacademy.com

  • wnstools.com

  • wntap.com

These platforms (collectively referred to as the “Services”) are operated and managed by White Noise Services Pvt. Ltd. (“we,” “our,” or “us”).

By using our Services or providing your information, you agree to the terms of this Privacy Policy.

2. Contact Information

For any questions, concerns, or complaints about this Privacy Policy or your personal data, please contact:

Name: Vinayak Rao
Designation: Director, White Noise Services Pvt. Ltd.
Phone: +91 92931 10737
Email: support@whitenoiseacademy.com
Address: 6th Floor, Brigade Towers, Financial District, Hyderabad – 500032, India

3. Information We Collect

We collect the following categories of data:

a. Personal Information

When you register, enroll, or interact with our programs (such as WNSTools or WNTAP), we may collect:

  • Full name, age, and contact details (email, phone number, address)

  • Parent or guardian contact information (for minors)

  • Payment details (collected securely via Stripe or other payment partners)

  • Academic or professional details related to program participation

b. Non-Personal and Technical Information

We automatically collect:

  • Browser type, operating system, and IP address

  • Usage data, clickstream, and device identifiers

  • Cookies and analytics data for improving user experience

c. Payment Information

All payment processing is handled by Stripe, our authorized payment partner. We do not store credit card or debit card numbers on our servers. Stripe’s privacy and data security standards apply for all payment transactions.

4. How We Use Your Information

We use the information collected for the following purposes:

  • To register and manage student or participant accounts

  • To process payments, refunds, and financial settlements

  • To deliver our educational programs, certificates, and materials

  • To communicate updates, course notifications, and marketing (with consent)

  • To ensure legal compliance and protect against fraud or misuse

5. Legal Basis for Processing

Our processing of your personal data is based on:

  • Your consent (when signing up or purchasing a program)

  • Contractual necessity (to fulfill educational or payment obligations)

  • Legitimate interests (to improve services and maintain security)

  • Legal obligations (for tax, accounting, and dispute resolution requirements)

6. Data Retention

We retain personal data only as long as necessary to:

  • Provide educational services

  • Comply with legal and financial record-keeping requirements

  • Manage disputes, refunds, and certifications

After the retention period, data is securely deleted or anonymized.

7. Refund & Cancellation Policy

We follow a transparent and customer-first refund policy:

  • Users are entitled to a 100% refund within the first 30 days of purchase or enrollment, provided they have not fully availed the course or service.

  • Refund requests must be submitted to support@whitenoiseacademy.com or through the program portal.

  • Refunds are processed via Stripe or the same payment channel used during purchase.

  • Once processed, refunds are typically completed within 7–10 business days.

No questions asked for genuine refund claims within the 30-day window.

8. Dispute Resolution

  • Any disputes related to payments, refunds, or services will be first handled internally via support@whitenoiseacademy.com.

  • If unresolved, disputes will be escalated through Stripe’s dispute settlement system.

  • Legal jurisdiction for all disputes will be Hyderabad, Telangana, India.

9. Sharing of Information

We do not sell or rent your personal data.
However, we may share it under limited circumstances:

  • With Stripe and other payment processors for secure transactions

  • With authorized academic or certification bodies (e.g., RSL, Cambridge) for course validation

  • With internal service providers for website, CRM, and communication support

  • As required by law or government authorities

All third parties are bound by confidentiality and data protection agreements.

10. Cookies and Tracking

Our websites use cookies for:

  • Session management

  • User authentication

  • Analytics (Google Analytics, Meta Pixel, etc.)

  • Personalization of learning experiences

You can manage or disable cookies in your browser settings.

11. Security Measures

We implement multiple layers of security:

  • SSL/TLS encryption for all data in transit

  • Secure firewalls and server access control

  • Regular audits and vulnerability assessments

  • Strict internal access protocols

While we strive for best-in-class protection, no online system is completely immune from risks. Users are advised to exercise caution when sharing data online.

12. Rights of Users

You have the right to:

  • Access, correct, or delete your data

  • Withdraw consent for data processing

  • Request information about data usage

  • File a complaint with a data protection authority (if applicable)

Requests can be made by emailing support@whitenoiseacademy.com.

13. Children’s Privacy

Our programs such as WNTAP and WNS Tools are designed for students aged 8–18.
We collect personal data from minors only with parental consent.
Parents can review, modify, or request deletion of their child’s information by contacting us directly.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance.
Updated versions will be posted on our websites with the “Last Updated” date.

15. Consent

By enrolling in our programs, accessing our platforms, or making payments via Stripe, you consent to the collection and use of your personal information as described in this Privacy Policy.

16. Contact for Data Protection

Data Protection Officer (DPO):
Vinayak Rao
White Noise Services Pvt. Ltd.
6th Floor, Brigade Towers, Financial District, Hyderabad – 500032
📞 +91 92931 10737
📧 support@whitenoiseacademy.com

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